We tend to talk a lot about creating and implementing better and better computer systems, like MRP, DRP, and ERP. Even a somewhat obsolete system, used effectively, can out-perform a system costing ten times as much, but used poorly. Quite often we forget the people side of the equation and then wonder why we do not get the results we want.

PEOPLE - Great results can be obtained from average organizations that are well trained and well managed. Truly phenomenal results can be obtained by organizations made up of very slightly above average individuals, who are well managed. As a manager, always be on the lookout for that strong individual to replace the weakest link in your organization. As an individual, don’t be caught being that weakest link. It is said that an individual who reads four books each year in his professional field will know more about his industry than ninety-five percent of the experts.

TRAINING - Most of the consulting firms that install manufacturing support systems advocate heavy investments in training as a part of the implementation of any new system. Yes, they are selling training, but they are also ultimately measured by how the system functions after they leave. It is a sad commentary, but the success rate among MRP/ERP system implementations is pretty poor. Second in popularity only to ‘lack of top management commitment’, as the reason for failure is ‘insufficient training’.

Also, more generic training, such as the APICS body-of-knowledge, improves an organization's performance in many unexpected ways. Not only can you see that increased knowledge results in increased performance, i.e. increased inventory turns, but it will increase the overall level of professionalism of the department and the company, resulting in gains in many other less directly related areas.

ATTITUDE - When hiring, select people with the right attitude. Sure we can change people,---- or can we? People do not like to be changed. Why take on that almost impossible task of changing anyone when, at every hiring opportunity, you can hire only people with good attitudes? Hire good enough attitudes and you have to almost get out of their way. They are going to be successful, in spite of what you or I do. WATCH THE MORALE AND PERFORMANCE OF YOUR ORGANIZATION IMPROVE WHEN YOU "GUIDE" A MEMBER WITH A BAD ATTITUDE OVER TO YOUR COMPETITORS ORGANIZATION.